Shipping Information

At Silkybee, we’re proud to offer FREE shipping on all orders—always!

📦 Order Processing Times

We carefully prepare every order with care. Please allow 1–3 business days for us to process and hand off your order to our shipping carrier. Once dispatched, your package is officially in transit to your chosen address.

During busy periods or holidays, processing may take up to 7 business days.

🌍 Estimated Shipping Times

Once your order is dispatched, delivery times vary depending on your location. Below are estimated shipping timeframes by country:

🇺🇸 United States: [7-12 Working days]
🇨🇦 Canada: [7-12 Working days]
🇬🇧 United Kingdom: [7-12 Working days]
🇦🇺 Australia: [ 6-10 Working days]
🌎 Other countries: [7-12 Working days]

Please note: carriers may experience delays during peak seasons or due to customs clearance. While these situations are out of our control, we’re here to help should you have any concerns.

📝 Order Changes & Accurate Shipping Information

Please double-check your shipping details at checkout—accurate information ensures smooth delivery. If our system flags an issue with your address, we’ll email you within 3 business days to confirm details. If we don’t hear back, your order may be canceled.

If you spot a mistake, contact us at hello@silkybee.com within 24 hours of placing your order. We’ll do our best to update your details before the order is dispatched, but changes after this window cannot be guaranteed.

🚚 Delivery Delays

We understand how important it is to receive your order promptly. While we work hard to get your order out quickly, there may occasionally be delays due to circumstances beyond our control, like weather disruptions, transportation delays, or courier backlogs.

We’ll keep you updated if we encounter any issues and always work with the carrier to resolve delays as soon as possible.

📬 Lost or Stolen Packages

Once a package leaves our hands, it’s in the care of the carrier. If your order is lost or stolen in transit, please email us at hello@silkybee.com.

We recommend also contacting the carrier directly to file a claim—they may ask you for specific details. We’re happy to follow up with the carrier on your behalf and assist you through the process.

Please note: while Silkybee is not responsible for lost or stolen packages, we’ll always do what we can to help you resolve the situation, which may include offering a replacement in certain cases.

🔄 Updates to This Policy

We may update or revise this Shipping Policy at any time without prior notice. By placing an order with Silkybee, you agree to the terms of the most current version of this policy.

We encourage you to check this page periodically to stay informed of any changes.

If you have any questions about shipping, please don’t hesitate to contact us at hello@silkybee.com — we’re happy to help!